Last updated: 17 July 2026
We want you to be happy with your purchase from Mirlirrtjarra Arts Aboriginal Corporation.
This policy applies to purchases made through our website and should be read together with your rights under the Australian Consumer Law.
Damaged, faulty or incorrect items
Please contact us as soon as possible if your order:
- arrives damaged;
- is faulty;
- is significantly different from its description or photograph;
- is not the item you ordered; or
- does not meet the consumer guarantees under the Australian Consumer Law.
Please provide:
- your name and order number;
- a description of the problem; and
- clear photographs of the item and its packaging, where relevant.
Depending on the circumstances and your rights under the Australian Consumer Law, we may offer a repair, replacement, refund or another appropriate solution.
Your rights under the Australian Consumer Law cannot be excluded by this policy.
Damage during delivery
Please inspect your order shortly after it arrives.
If an item has been damaged during delivery, contact us as soon as reasonably possible and keep the item and all packaging while we assess the issue.
Do not return the item before contacting us. We will provide instructions about what to do next.
Change-of-mind returns
We are not required to provide a refund or exchange because you:
- changed your mind;
- selected the wrong item;
- found the item elsewhere at a lower price; or
- no longer want the item.
However, we may consider a change-of-mind return at our discretion.
To be considered, the item must normally be unused, undamaged and returned in its original condition. The customer is responsible for return delivery costs and for ensuring that the item is packaged safely.
Original delivery charges are not normally refundable for a change-of-mind return.
Please contact us before returning anything. Returns sent without prior approval may not be accepted.
Original artworks and handmade products
Our artworks and handmade products are individually created.
Small variations in colour, texture, form, dimensions, surface or finish may occur. Computer and phone screens may also display colours differently.
These normal variations are not necessarily faults and form part of the individual nature of handmade artworks and products.
Nothing in this section limits your rights where an item is faulty, damaged, incorrectly described or does not comply with the Australian Consumer Law.
Proof of purchase
We may ask you to provide reasonable proof of purchase, such as:
- an order confirmation;
- a receipt;
- a bank or payment record; or
- other evidence showing that the item was purchased from us.
Returning an item
Please do not send an item back until you have contacted us and received return instructions.
Where a return is required because the item is faulty, damaged, incorrect or otherwise does not comply with the Australian Consumer Law, we will explain the return arrangements and who is responsible for the reasonable return costs.
For approved change-of-mind returns, the customer is responsible for packaging and return delivery costs.
Because we are located in a remote area, returns and replacement deliveries may take longer than they would from metropolitan locations.
Refunds
Once we have assessed and approved a refund, it will normally be issued to the original payment method.
Processing times may depend on the bank or payment provider.
Where only part of an order is affected, the refund may apply only to the affected item and any applicable delivery costs.
Lost or missing deliveries
If your order has not arrived within the expected delivery period, please contact us.
We may need to investigate the delivery with the postal, courier or freight provider before offering an appropriate solution.
Please check that the delivery address supplied with the order was complete and correct.
Cancellations before dispatch
Contact us as soon as possible if you wish to cancel an order.
We may be able to cancel and refund an order that has not yet been packed or dispatched. Once an order has been dispatched, it may need to be handled under the returns provisions above.
Contact us
For questions, returns or problems with an order, please contact:
Mirlirrtjarra Arts Aboriginal Corporation
Warburton, Western Australia
Email: manager@mirlirrtjarraarts.com.au
Please include your order number and relevant photographs where possible.